The Makpar Blog Follow Us on LinkedIn Weekly News Round Up Rimsha Zaman 7/22/24 Weekly News Round Up Rimsha Zaman 7/22/24 The Fed Mission Success Round Up: IRS Hits New CX Milestone; How Direct File Was Brought to Life; and Expanding Gov IT Tech Talent Pool Read More The Federal 100 Fareeha Khan 5/7/24 The Federal 100 Fareeha Khan 5/7/24 Congratulations to Fed 100 Winner: Karen Howard,Executive Director, Head of Office of Online Services at the IRS Read More Customer Experience (CX) Fareeha Khan 1/10/24 Customer Experience (CX) Fareeha Khan 1/10/24 ACT-IAC CX Summit Take Aways: CX Critical to Agency Ecosystems; Quantify Successes; and Not the Final End State Read More Fareeha Khan 12/13/23 Fareeha Khan 12/13/23 Imagine Nation ELC: The Three S’s of CX; AI and Zero Trust; and It All Starts with Data Read More Fareeha Khan 10/26/23 Fareeha Khan 10/26/23 The Fed Mission Success Round Up: OMB Oversight of Agency Digital Services; IRS to Test Taxpayer Data System; and Potential New CX Lead at OMB Read More Customer Experience (CX) Fareeha Khan 10/3/23 Customer Experience (CX) Fareeha Khan 10/3/23 Celebrating CX Day By Helping Government Enhance Customer Experiences Read More Fareeha Khan 8/16/23 Fareeha Khan 8/16/23 Introducing the Cinematic Universe of Federal IT Superheroes Read More Fareeha Khan 7/24/23 Fareeha Khan 7/24/23 The Fed Mission Success Round Up: Generative AI and the Federal Government; State Department Modernization; and USDA CIO Talks Modernization, CX Priorities Read More Customer Experience (CX) Fareeha Khan 6/21/23 Customer Experience (CX) Fareeha Khan 6/21/23 INFOGRAPHIC: Makpar’s 12 Step CX Development Process Read More Guest User 1/17/23 Guest User 1/17/23 The Fed Mission Success Round Up: The Forthcoming National Cyber Strategy; SSA Enhances CX with New Website; and AI Accountability Read More Weekly News Round Up Guest User 12/19/22 Weekly News Round Up Guest User 12/19/22 The Fed Mission Success Round Up: DHS Celebrates CX Successes; GAO and Zero Trust Interoperability; and DIA to Release AI Strategy Read More Guest User 11/21/22 Guest User 11/21/22 The Fed Mission Success Round Up: Biden Nominates Next IRS Commissioner; Tips to Improve Government CX; and DoD Cyber Incident Reporting Read More Guest User 11/14/22 Guest User 11/14/22 ACT-IAC CX Summit: Bringing the Three S’s of Government CX to Life Read More Guest User 11/7/22 Guest User 11/7/22 The Fed Mission Success Round Up: CISA to Help Agencies Navigate Cyber Requirements; New Acting IRS Commissioner; and NASA Acquisition Lab Read More Guest User 10/17/22 Guest User 10/17/22 The Fed Mission Success Round Up: White House IoT Security Efforts; Army Plans to Integrate SMB Technologies; and VA Embraces Human-Centered Design Read More Weekly News Round Up Guest User 10/12/22 Weekly News Round Up Guest User 10/12/22 The Fed Mission Success Round Up: Biden Administrations AI Blueprint; IRS Preps for CX EO Execution; and CISA Tells Agencies to Routinely Scan Networks Read More IRS Updates, Federal Modernization Fareeha Khan 2/4/21 IRS Updates, Federal Modernization Fareeha Khan 2/4/21 Centering Taxpayer CX: IRS Appoints Chief Taxpayer Experience Officer Read More
Weekly News Round Up Rimsha Zaman 7/22/24 Weekly News Round Up Rimsha Zaman 7/22/24 The Fed Mission Success Round Up: IRS Hits New CX Milestone; How Direct File Was Brought to Life; and Expanding Gov IT Tech Talent Pool Read More
The Federal 100 Fareeha Khan 5/7/24 The Federal 100 Fareeha Khan 5/7/24 Congratulations to Fed 100 Winner: Karen Howard,Executive Director, Head of Office of Online Services at the IRS Read More
Customer Experience (CX) Fareeha Khan 1/10/24 Customer Experience (CX) Fareeha Khan 1/10/24 ACT-IAC CX Summit Take Aways: CX Critical to Agency Ecosystems; Quantify Successes; and Not the Final End State Read More
Fareeha Khan 12/13/23 Fareeha Khan 12/13/23 Imagine Nation ELC: The Three S’s of CX; AI and Zero Trust; and It All Starts with Data Read More
Fareeha Khan 10/26/23 Fareeha Khan 10/26/23 The Fed Mission Success Round Up: OMB Oversight of Agency Digital Services; IRS to Test Taxpayer Data System; and Potential New CX Lead at OMB Read More
Customer Experience (CX) Fareeha Khan 10/3/23 Customer Experience (CX) Fareeha Khan 10/3/23 Celebrating CX Day By Helping Government Enhance Customer Experiences Read More
Fareeha Khan 8/16/23 Fareeha Khan 8/16/23 Introducing the Cinematic Universe of Federal IT Superheroes Read More
Fareeha Khan 7/24/23 Fareeha Khan 7/24/23 The Fed Mission Success Round Up: Generative AI and the Federal Government; State Department Modernization; and USDA CIO Talks Modernization, CX Priorities Read More
Customer Experience (CX) Fareeha Khan 6/21/23 Customer Experience (CX) Fareeha Khan 6/21/23 INFOGRAPHIC: Makpar’s 12 Step CX Development Process Read More
Guest User 1/17/23 Guest User 1/17/23 The Fed Mission Success Round Up: The Forthcoming National Cyber Strategy; SSA Enhances CX with New Website; and AI Accountability Read More
Weekly News Round Up Guest User 12/19/22 Weekly News Round Up Guest User 12/19/22 The Fed Mission Success Round Up: DHS Celebrates CX Successes; GAO and Zero Trust Interoperability; and DIA to Release AI Strategy Read More
Guest User 11/21/22 Guest User 11/21/22 The Fed Mission Success Round Up: Biden Nominates Next IRS Commissioner; Tips to Improve Government CX; and DoD Cyber Incident Reporting Read More
Guest User 11/14/22 Guest User 11/14/22 ACT-IAC CX Summit: Bringing the Three S’s of Government CX to Life Read More
Guest User 11/7/22 Guest User 11/7/22 The Fed Mission Success Round Up: CISA to Help Agencies Navigate Cyber Requirements; New Acting IRS Commissioner; and NASA Acquisition Lab Read More
Guest User 10/17/22 Guest User 10/17/22 The Fed Mission Success Round Up: White House IoT Security Efforts; Army Plans to Integrate SMB Technologies; and VA Embraces Human-Centered Design Read More
Weekly News Round Up Guest User 10/12/22 Weekly News Round Up Guest User 10/12/22 The Fed Mission Success Round Up: Biden Administrations AI Blueprint; IRS Preps for CX EO Execution; and CISA Tells Agencies to Routinely Scan Networks Read More
IRS Updates, Federal Modernization Fareeha Khan 2/4/21 IRS Updates, Federal Modernization Fareeha Khan 2/4/21 Centering Taxpayer CX: IRS Appoints Chief Taxpayer Experience Officer Read More
