The Fed Mission Success Round Up: Congressional AI Policy Framework; Generative AI to Overhaul IT Service Desk Capabilities at Justice; and IRS Upcoming $1.7 Billion Procurement
Welcome to the Fed Mission Success News Round Up brought to you by Makpar. Each week, we will provide a summary of actionable news and insights to help aid in overall mission success for Federal agency IT decision-makers and influencers.
Sen. Schumer Introduces AI Policy Framework, Calls for ‘Comprehensive Legislation’
Last week, Senate Majority Leader Chuck Schumer introduced a plan to develop comprehensive legislation in Congress to regulate and advance the development of artificial intelligence in the U.S.
Justice Department Exploring Generative AI to Overhaul IT Service Desk
The Justice Department’s CIO recently said one of her first priorities in experimenting with generative AI will likely be to use it to overhaul the department’s IT customer service desk to make it smoother, faster and more customer-friendly.
IRS Plans $1.7 Billion Update to its IT Enterprise’s ‘Front Door’
Among the IRS’s broader push for digital transformation, the tax agency is planning to launch a $1.7 billion procurement to modernize the web portals that internal and external users go through to access its most vital services, according to new contracting documents.
DHS Launching New ‘Customer Experience’ Directorate this Month
This month, the Department of Homeland Security is formally establishing its new “customer experience” directorate to help spearhead work across the department’s many components aimed at improving the public’s interactions with DHS.
Justice Department Launches New Unit to Combat Cyber Threats
The Justice Department also announced the launch of a new specialized unit on Tuesday that officials said will be leveraged in early-stage cases to disrupt malicious cyber campaigns and to prosecute nation-state threat actors and cybercriminals.
IRS Direct File is a Free And Easy Option for Taxpayers from Historically Marginalized Communities
An IRS plan to field a free, government-run online tax filing system will save participants with low incomes billions of dollars and help us close racial disparities in our tax and benefits administration, according to this recent NextGov Op-Ed.
DoD EHR Implementation Plan Eyes Sustained Interoperability
As the departments of Veterans Affairs and Defense work toward creating a single, common federal electronic health record (EHR), leaders are focused on creating an environment that sets up the agencies for long-term interoperability.