Makpar CEO, Seema Khan, published GCN Guest Article: Why the CX Journey Matters

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Seema Khan, CEO of Makpar, recently authored this Government Computer News (GCN) guest article about why the CX journey matters for government, which also highlights key CX successes at the IRS and HHS.  It also provides guidance for how other agencies can get started on their CX journeys.

Read the full article here:

https://gcn.com/articles/2021/03/17/cx-journey.aspx

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