The Fed Mission Success Round Up: Labor Department to Establish CX Metrics; USDA CX Successes; and NITAAC Extends CIO-SP3 Contracts
Welcome to the Fed Mission Success News Round Up brought to you by Makpar. Each week, we will provide a summary of actionable news and insights to help aid in overall mission success for Federal agency IT decision-makers and influencers.
Labor Department to Establish CX Metrics for Unemployment Insurance Modernization Program
The Department of Labor is working to establish metrics to measure states’ progress around customer experience as they work to modernize the U.S. unemployment insurance program, according to a senior agency official.
Setting Emerging Tech’s Standards Dominates NIST’s 2024 Goals
Emerging technologies feature heavily in the FY2024 budget request from NIST. These include improving outdated research facilities, boosting domestic manufacturing efforts, investing in cybersecurity education and developing guidance for emerging tech systems.
USDA’s Farm Service Agency Has Halved Paperwork for Farm Loan Applications, CX Chief Says
The Department of Agriculture’s Farm Service Agency earlier this year succeeded in slashing the volume of paperwork farm owners must fill out when applying for farm program loans, according to the USDA’s chief customer experience officer.
NITAAC Extends CIO-SP3 Contracts Amid Protests of Follow-On Vehicle
The National Institutes of Health's governmentwide acquisition program extended the CIO-SP3 Information Technology solutions contract to address over 100 active bid protests that have delayed the rollout of a new $50 billion IT vehicle.
Energy Department Invests $26 Million to Support Clean Electric Grid
The Biden Administration recently announced $26 million in funding to demonstrate how solar, wind, storage and other clean energy resources can support a modern, resilient and clean energy grid.
Army Wants Help With Safeguarding Datasets for AI Use
The Army wants to know the best technology and methods for safeguarding the datasets that will fuel the artificial intelligence and machine learning tools it will use in the future and it's open to insights from industry, academia and others.
DHS Wants Software to Manage Biometrics System Requirements
The Department of Homeland Security (DHS) is asking for market research on new tools that can help it manage, define and engineer multiple systems requirements across its biometrics identity system.