The Fed Mission Success Round Up: IRS Enhances Taxpayer Experience; HHS Cyber Efforts; and the 'Adversarial Side' of AI

Welcome to the Fed Mission Success News Round Up brought to you by Makpar. Each week, we will provide a summary of actionable news and insights to help aid in overall mission success for Federal agency IT decision-makers and influencers.

IRS Provides Better Taxpayer Service This Tax Season

The IRS answered millions more taxpayer calls during this year’s filing season compared to recent years, and is pointing to that higher level of performance as a taste of what it can do to transform the agency over the coming years.

U.S. Must Be More Aware of 'Adversarial Side' of AI, DHS Official Warns

As emerging technologies like recently popular artificial intelligence tools become more integrated in daily life, the Department of Homeland Security (DHS) is working to mitigate potential harms within AI systems as they become a more ubiquitous part of society.

HHS Launches New Cybersecurity Awareness Resources

The Department of Health and Human Services recently launched three new cybersecurity resources, each focusing on raising awareness for medical institutions to better protect their digital infrastructures. 

Department of Veterans Affairs Implements Review and Oversight Functions for AI

The Department of Veterans Affairs has established an Artificial Intelligence Institutional Review Board and an AI Oversight Committee charged with evaluating the fairness and transparency of using AI tools within research and clinical operations, according to a senior official.

IRS Acting CIO: Securing Software Supply Chain Remains a Challenge for Agencies

Finding the right balance between encouraging innovation within development teams and securing the software supply chain remains a challenge for federal agencies, according to the acting chief information officer of the IRS.

DHS S&T and CISA Forge Deep Partnership in Emerging Tech R&D

DHS’ Cybersecurity and Infrastructure Security Agency and Science and Technology Directorate are collaborating on the application of emerging technologies in a “symbiotic relationship” to better respond to national security concerns. 

USDA Aims to Build In-House Tech Talent, CX Expertise with New Digital Services Team

The USDA is building its own fellowship-style digital services team modeled after programs like the White House’s U.S. Digital Service.

In case you missed it, here are our latest blog posts: 

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• Federal CIO: Accelerating IT Modernization and Customer Experience in 2023 — Makpar

• PODCAST: History of Zero Trust and Government (Part 2) — Makpar

• VIDEO PODCAST: Get Certified – Amazon Web Services (AWS) Cloud Practitioner Certification Tips — Makpar — Makpar

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• ACT-IAC CX Summit: Bringing the Three S’s of Government CX to Life — Makpar

• Makpar Honors National STEM Day with Pledge to Bring More Women Into Government IT 

• PODCAST: Rise of MLOps in the Federal IT Arena

• Makpar Cybersecurity Forum Video Podcast: Insights Into Zero Trust and Government

• Infographic: The Top 5 Government Cybersecurity Fundamentals 

• A Deep-Dive into the HHS Artificial Intelligence Use Cases 

• Honoring National Coding Week: Makpar’s Innovation Lab Code Challenge Win 

• PODCAST: Advancing the Customer Experience (CX) for Government with

• Q&A: Makpar’s Generative Culture with Nickolas Sibley, the Agile Coach & Trainer at Makpar

• Identity and Access Management (IAM) Taking Hold in the Government Arena 

Makpar has over a decade of experience providing high-level strategic and project management services, focused on cybersecurity and cutting-edge technologies. Please contact us here for more information about how we can enhance mission success for your agency.