The Fed Mission Success Round Up: Government Digital Transformation on People and Processes; IRS and Expiring Tax Credits; and DISA to Streamline CX

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Welcome to the Fed Mission Success News Round Up brought to you by Makpar. Each week, we will provide a summary of actionable news and insights to help aid in overall mission success for Federal agency IT decision-makers and influencers.

Government Must Focus Digital Transformation on People and Processes

Government organizations must center digital transformation efforts on people—both citizens and government workers—according to a recent Ernst & Young report.

IRS Alerts Low-Income Americans to Claim Expiring Tax Credits

The IRS is reaching out to low-income Americans to encourage them to file 2021 tax returns – a step required to access a list of benefits delivered through the tax code, like the expanded child tax credit and earned income tax credit.

Pentagon Creates Team to Improve the Office of the Secretary of Defense’s IT

A new directorate in the Office of the Secretary of Defense will oversee efforts to improve the office’s information technology by serving as a bridge to IT providers.

More Than Half of People Are Frustrated By Digital Government Services, Survey Finds

According to a recent report, people want an easy-to-use digital government customer service experience, as more than half of respondents found it frustrating to access government services.

DISA Wants to Use Cutting Edge Technology to Streamline Customer Experience

With a look towards best practices in the private sector, the Defense Information Systems Agency wants to improve customer experience and find ways to measure their success in order to quantify their improvement.

Army’s $15M TMF Award Bolsters New Strategy for Securing Operational Technology

The Army is moving forward with $15 million from the Technology Modernization Fund, at plugging digital holes at those industrial sites and monitoring the networks for potential cyber intrusions.

Defense Department Looks to Update AI Workforce Contract

The Army Contracting Command - Rock Island and the Chief Digital and Artificial Intelligence Office is looking to identify sources that could provide staffing support for its artificial intelligence, machine learning and data science workforce.

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