The Complete Guide to ICAM Modernization for Federal Agencies
Key Takeaways Federal agencies have spent years strengthening digital identity. Authentication has improved. Zero Trust strategies have matured. Digital services have expanded. Cloud environments have grown, and agencies are increasingly incorporating artificial intelligence and automation into mission workflows. All of that progress is placing greater demands on Identity, Credential, and Access Management (ICAM). Identity now […]
OrangeSlices AI: Modernizing Taxpayer Services Starts with Trust
Key Takeaways Taxpayers increasingly expect government services to offer the same convenience and accessibility they experience in other parts of their lives. For the IRS, years of investment in online services have changed how millions of taxpayers access information and complete routine transactions. The next opportunity is to make those digital capabilities part of a […]
Modernizing Taxpayer Services Starts with Trust
Key Takeaways Over the course of my nearly four decades at the IRS, I watched taxpayer expectations change dramatically. People increasingly expected the same convenience and quick response from government that they experienced everywhere else. Whether applying for a mortgage, requesting a tax transcript, or checking their account, they wanted to complete tasks online, on […]
The Operational Side of ICAM: Why Program Governance Determines Success
Key Takeaways Federal agencies have invested heavily in modern Identity, Credential, and Access Management (ICAM) capabilities to strengthen cybersecurity, support Zero Trust, and improve digital services. However, technology is only one piece of a successful identity program. Enterprise ICAM requires multiple organizations to work together. Security teams, identity administrators, application owners, compliance officials, service desks, […]
Makpar Earns 2026 Top Workplaces Culture Excellence Recognition Across Eight Categories
Key Takeaways The Makpar Team at our Volunteer Day (2025) Creating innovative technology solutions starts with creating an exceptional workplace. Makpar is proud to announce that it has earned 2026 Top Workplaces Culture Excellence recognition across eight categories, based entirely on confidential employee feedback through the Energage Workplace Survey. Presented by Top Workplaces in partnership […]
Federal News Network: Why ICAM Must Evolve Beyond Access at Treasury
Key Takeaways For years, Identity, Credential, and Access Management (ICAM) has served as the foundation for securing access to federal systems. Authentication, authorization, and access controls remain essential, but today’s technology landscape is demanding more from enterprise identity. As agencies expand AI, automate more business processes, and exchange data across increasingly interconnected environments, identity is […]
ICAM as the Control Plane for Zero Trust
Key Takeaways Why identity is becoming central to Zero Trust Federal agencies have spent years modernizing identity systems to improve authentication, support digital services, and strengthen cybersecurity. Those investments remain important, but the role of identity is expanding. As agencies advance Zero Trust initiatives, identity is increasingly becoming the mechanism that governs access decisions across […]
Government Technology Insider: Why AI Governance Will Define the Next Era of Professional Services
Key Takeaways Artificial intelligence is rapidly moving from experimentation to operational reality across professional services and highly regulated industries. Organizations are deploying AI-enabled tools to support research, document management, workflow automation, customer engagement, and decision-making. While these technologies create significant opportunities for efficiency and innovation, they also introduce new governance, cybersecurity, and accountability challenges. In […]
Three Quick Takes on Federal IT, AI, and Cybersecurity
Government technology is often discussed through the lens of platforms, policies, and procurement. What gets less attention are the people working behind the scenes to help agencies modernize systems, strengthen security, and deliver better outcomes for citizens. In a recent series of short LinkedIn videos, Makpar President Kaamil Khan shares a few candid thoughts on what federal […]
ICAM as a Shared Service: The Next Step in Treasury Modernization
Key Takeaways Federal agencies have spent years modernizing identity systems to improve security, support digital services, and advance Zero Trust initiatives. But many identity environments still operate in fragmented ways, with separate authentication services, disconnected directories, and inconsistent governance across bureaus and programs. The next phase of ICAM modernization will require a broader approach. At […]