PODCAST: Modernizing IRS Taxpayer Services Through Trusted Digital Identity
In the latest Fed Mission Success Podcast, Keith Johnson, vice president of customer success at Makpar, discusses how taxpayer expectations have evolved, the IRS’s modernization of Online Services and the role of trusted digital identity in delivering secure, accessible government services. Drawing on nearly four decades of experience at the IRS, Keith shares how the […]
What America.gov Means for Federal Identity and Digital Modernization
Key Takeaways The federal government is taking a significant step toward simplifying how Americans access government services. On September 29, 2026, President Trump signed Executive Order 14432, Streamlining Access to Government Services Through America.gov, directing the creation of a unified digital entry point where individuals can find information, communicate in plain language and, where authorized, […]
What the New IRS Mobile App Says About the Future of Taxpayer Services
Key Takeaways The IRS recently took another step in the evolution of digital taxpayer services with the launch of a new mobile app that gives individuals access to a broader range of services directly from their phones. The app replaces IRS2Go, which launched in 2011, and allows taxpayers to do considerably more than check the […]
Makpar Momentum 2026 Through the Voices of Our Team
Key Takeaways Earlier this year, members of Makpar’s delivery and growth teams came together for Makpar Momentum 2026, our annual opportunity to step away from the day to day and focus on company strategy, collaboration, growth and the employee experience. Held March 2nd to March 4th, the event included strategy sessions, team building and plenty […]
Makpar Named a 2026 Top Workplace for Woman-Led Organizations
Key Takeaways Makpar is proud to announce that it has been named a 2026 Top Workplaces Culture Excellence winner in the Woman-Led category, adding another honor to a growing list of workplace recognitions driven by employee feedback. Presented by Top Workplaces, the Woman-Led award recognizes organizations whose most senior leader is a woman and who […]
From Technology Leadership to the Classroom: Makpar’s Dan Montagna Shares Real-World Lessons
For years, Dan Montagna, Makpar’s Senior Director of Delivery Operations, worked toward a goal of bringing his professional experience into the college classroom. This fall, he achieved this goal when he became an adjunct professor at Central Connecticut State University (CCSU). Dan teaches Introduction to Management Information Systems, helping students understand how people, processes, technology, […]
How to Survive the Federal Fiscal Year-End and Start FY 2027 Strong
Key Takeaways If you work in or around the federal government, September has a rhythm all its own. Contracts are moving, budgets are closing, projects are reaching important milestones, and teams are trying to meet deadlines while preparing for whatever October 1 will bring. For government employees and the contractors who support them, the final […]
Back to School for Federal IT: 5 Lessons for FY 2027
Key Takeaways For millions of students, late summer means heading back to school. New schedules are taking shape, supplies are being purchased, and another year of learning is about to begin. Federal technology teams are approaching a new year of their own. Fiscal year 2027 begins October 1, bringing another cycle of priorities, investments, acquisitions, […]
The Complete Guide to ICAM Modernization for Federal Agencies
Key Takeaways Federal agencies have spent years strengthening digital identity. Authentication has improved. Zero Trust strategies have matured. Digital services have expanded. Cloud environments have grown, and agencies are increasingly incorporating artificial intelligence and automation into mission workflows. All of that progress is placing greater demands on Identity, Credential, and Access Management (ICAM). Identity now […]
OrangeSlices AI: Modernizing Taxpayer Services Starts with Trust
Key Takeaways Taxpayers increasingly expect government services to offer the same convenience and accessibility they experience in other parts of their lives. For the IRS, years of investment in online services have changed how millions of taxpayers access information and complete routine transactions. The next opportunity is to make those digital capabilities part of a […]