Congratulations to Fed 100 Winner: Karen Howard,Executive Director, Head of Office of Online Services at the IRS
Hosted by GovExec, the Fed 100 represents government and industry leaders who have gone above and beyond to make the government run better. The 2024 Fed 100 exemplified this through major achievements in cybersecurity, customer experience, service delivery and Artificial Intelligence (AI). GovExec recently published its detailed summaries of the accomplishments of each 2024 Fed […]
ACT-IAC CX Summit Take Aways: CX Critical to Agency Ecosystems; Quantify Successes; and Not the Final End State
In early December, ACT-IAC hosted its CX Summit 2023, which provided discussions, examples, technology, case studies, and modernization techniques to assist both government and industry users in delivering Digital First Customer Experiences (CX). The event brought together government leaders such as Federal Chief Information Officer Clare Martorana, as well as CX leaders from the Internal […]