ACT-IAC CX Summit Take Aways: CX Critical to Agency Ecosystems; Quantify Successes; and Not the Final End State

In early December, ACT-IAC hosted its CX Summit 2023, which provided discussions, examples, technology, case studies, and modernization techniques to assist both government and industry users in delivering Digital First Customer Experiences (CX). The event brought together government leaders such as Federal Chief Information Officer Clare Martorana, as well as CX leaders from the Internal […]