Q&A:  Introduction to Keith Johnson, Vice President of Customer Success at Makpar

We are pleased to welcome Keith Johnson as Makpar’s new Vice President of Customer Success. Keith joins Makpar with nearly 40 years of experience at the Internal Revenue Service (IRS), where he worked across both the business and IT sides of the organization and led some of the agency’s most complex modernization and transformation efforts. Over the […]

Case Study: Modernizing Identity at the Front Door of the IRS

How the eA3 Program Supports Secure Identity for More Than 60 Million IRS Users As the Internal Revenue Service expands digital services, identity has become foundational to how more than 60 million registered users securely access and trust online systems. During peak filing periods, reliable identity services are mission critical. Through the eA3 program, Makpar […]

Why Black History Month Still Matters

Black History Month began as a way to ensure that the stories, achievements, and contributions of African Americans were not overlooked or forgotten. What started as a week of recognition in 1970 grew into a nationally recognized month in 1976, when President Gerald Ford encouraged Americans to honor Black history as an essential part of […]

Closing the Data Gap in Federal Payment Integrity

Spotlight on Treasury’s Leadership in the Do Not Pay Program Across the federal government, payment integrity has become a defining priority. As agencies manage trillions of dollars in payments each year, even small gaps in data, process, or adoption can translate into significant risk. Few organizations are better positioned to address this challenge than the […]

What the IRS’s 2026 Direction Signals About Modern Government Operations

As federal agencies look ahead to 2026, a clear theme is emerging across government. Better service delivery depends on stronger operational foundations. For the Internal Revenue Service (IRS), that means continuing to shift toward a digital-first taxpayer experience while ensuring reliability, trust, and resilience at national scale. The focus is not just on introducing new […]